solot baji Privacy Policy

This privacy policy applies to the solot baji platform and its related services. It describes what information we process about you when you visit our website, create an account, make a deposit, place bets or play games, or contact customer support.

solot baji is an online gaming and sports betting platform operated for users in Bangladesh. To learn more about us, visit our About Us page. We place transparency and accountability at the forefront of how we handle personal information.

This policy should be read alongside our Terms and Conditions. Together, both documents form the basis of the contractual relationship between you and solot baji. If any conflict arises, this privacy policy takes precedence in matters of data protection.

solot baji collects information from various sources. Below is a breakdown of that information:

2.1 Information You Provide Directly

When you register an account or use our services, the following information is collected from you:

• Full name and date of birth
• Mobile number and email address
• Identity document details — National ID or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account number (for deposits and withdrawals)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device identification details — device model, operating system, browser type
• IP address and approximate location
• Login and logout times, session duration
• Which pages were visited and how long was spent on them
• Game play history and betting activity
• Referrer URL — the site you came from

2.3 Information Received from Third Parties

We may receive information from payment gateways, identity verification services, or fraud detection agencies in certain circumstances. This information is used solely to verify your account and ensure transaction security.

solot baji uses your information only for specific and lawful purposes. It is not used for other purposes without consent. The main areas of use are as follows:

3.1 Account Management

Information is used to complete your registration, verify your identity, keep your account login secure, and save your profile and preferences.

3.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal requests, calculate welcome bonuses or VIP cashback where applicable, and prevent fraud or money laundering. Our minimum deposit is ৳100 and minimum withdrawal is ৳800.

3.3 Improving Customer Service

Contact information is used to resolve your complaints or queries, provide assistance via live chat or email, and improve the quality of the platform.

3.4 Security and Compliance

Automatically collected data is used to detect unauthorised access, prevent attempts to create multiple accounts, and ensure compliance with responsible gaming guidelines.

3.5 Communication and Notifications

Important notifications about account activity, policy changes, and transaction confirmations are sent to your mobile or email. If you do not wish to receive promotional messages, you can turn them off at any time from your account settings.

solot baji applies industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption Technology

All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. An additional layer of encryption is applied when storing payment information.

4.2 Access Controls

Your information can only be accessed by authorised staff, and only when required for their work. All access is logged and reviewed regularly.

4.3 Retention Period

Transaction records are kept while your account is active and for a defined period after the account is closed. Some information must be retained for an extended period to meet financial compliance requirements. Once the retention period ends, information is securely deleted.

4.4 Security Breach Notification

If a security breach occurs and it affects your information, we will notify you as soon as possible and advise you on the steps to take.

solot baji does not sell, rent, or commercially transfer your personal information. However, in certain circumstances, data must be shared with third parties:

5.1 Payment Processors

The necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners to process deposits and withdrawals. These organisations are governed by their own privacy policies and follow strict security standards.

5.2 Identity Verification Services

The minimum necessary information is shared with trusted identity verification agencies for account verification. This process helps prevent fraud and money laundering.

5.3 Technology and Game Providers

We work with various technology providers to operate the platform. Before sharing data with these partners, we ensure they maintain adequate data protection measures.

5.4 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we are obliged to comply with applicable law. In such cases, we will notify you in advance to the extent legally permitted.

solot baji uses cookies and similar technologies on the website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, store security tokens, and ensure the basic functionality of the platform. They cannot be disabled, as the site will not work properly without them.

6.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and information from previous sessions. They improve your experience using the platform.

6.3 Analytics Cookies

Analytics cookies are used to collect information about which pages are used most, where errors occur, and how the platform is performing. This information is analysed in aggregate, not at an individual level.

6.4 Cookie Controls

Most browsers have the option to disable or delete cookies. However, please note that disabling essential cookies will make it impossible to log in and use your account.

As a user of the solot baji platform, you have certain fundamental rights. Contact us to exercise any of these rights.

7.1 Right to Access

You have the right to request what information we hold about you. We will provide you with a summary within the specified timeframe.

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Most information can be updated directly from your account settings, or contact customer support for assistance.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may be necessary for us to retain some information for a specified period.

7.4 Right to Object to Processing

You may object to the use of your information for marketing or promotional purposes and we will honour that. However, it is not possible to stop processing that is necessary for account management and financial compliance.

7.5 How to Exercise Your Rights

To exercise any right, contact our customer support via email or live chat. After verifying your identity, we will process your request within the specified timeframe.

solot baji strictly follows a 21+ age policy. All services on our platform are for persons aged 21 and above only.

We do not intentionally collect information from anyone under the age of 18. Age is verified during account registration, and financial transactions are not completed until age is confirmed via an identity document.

If we suspect that a minor has created an account, we immediately suspend that account and securely delete all stored information. Read our Responsible Gaming Guidelines to learn more about this.

solot baji reserves the right to update this privacy policy as needed. The policy may change due to changes in services, the addition of new technology, or legal requirements.

9.1 Change Notification

If there are any significant changes, registered users will be sent advance notice to their mobile number or email. The notification will include the date of the change and a brief description of what was changed.

9.2 Use After Changes

Continuing to use the platform after an updated policy is published will be taken as your acceptance of the changes. If you have any objections, contact customer support before closing your account.

9.3 Previous Versions

Previous versions of this policy are kept on record with us. If you need to know which policy applied during a specific period, contact customer support.

If you have any questions or concerns about this privacy policy, wish to exercise any data-related rights, or want to report any irregularity, please contact us through the following:

Answers to common questions about the privacy policy may be found in our FAQ section. If you cannot find what you need there, contact us directly — we are always ready to help.